Terms And Conditions

Welcome to Addiscater. By using our website or booking our services, you agree to the terms below.

​

Service Overview

​

Addiscater provides catering delivery services across Northern Virginia, DC, and Maryland. We deliver food from restaurants, offices, event venues, and private locations.

​

User Responsibilities

​

When booking, you agree to:

​

• Provide correct pickup and drop-off details

• Ensure someone is available during pickup and delivery

• Provide accurate contact information

• Inform us of large orders, special equipment, or fragile items

​

Delivery Expectations

​

• Drivers arrive on time with proper equipment

• We handle hot and cold food safely

• We deliver based on information provided by the user
   

We are not responsible for:

​

• Delays caused by traffic, weather, or location issues

• Incorrect addresses

• Food quality issues related to restaurant preparation
   

Fees and Payments

​

Based on your pricing model:

​

• Base fee: $15 (0–5 miles)

• Additional miles: $1.00 per mile

• Large order fees apply based on tray count

• Extra services (setup, equipment, heavy items) include additional charges

• Waiting time charges start after 10 minutes

​

Cancellations

​

• Cancel before dispatch → eligible for refund

• Cancel after driver arrives → $12 fee

• Last-minute (under 1 hour) orders → +$8 fee

​

Liability

​

We are not liable for:

​

• Incorrectly packed orders

• Missing items from the restaurant

• Perishable food issues caused before pickup

​

Updates to Terms

​

We may update our terms at any time. Continued use of our service means you accept the changes.

​

Contact

​

For privacy questions:
📧  info@addiscater.com
📞 +1 (202) 948-8609