Refund Policy

Our goal is to provide reliable, professional catering delivery every time. Because each order requires scheduling, driver assignment, and preparation, we follow a clear and fair refund policy.

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Eligibility for Refunds

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You may request a refund when:

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• You cancel before a driver is dispatched

• We are unable to complete your delivery for reasons on our end

• A confirmed order was charged incorrectly

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Non-Refundable Situations

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Refunds do not apply if:

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• The driver has already arrived at the pickup location

• You cancel last-minute after dispatch

• The issue is due to incorrect information you provided

• You are not available at the time of delivery or pickup

• The restaurant or client delays the order (waiting fees apply)

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Cancellation Fees

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Based on your pricing rules:

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• Cancellation after driver arrival → $12 fee

• Last-minute orders (within 1 hour) → +$8 fee applies even if cancelled

• Waiting charges may apply before cancellation

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Refund Processing

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Approved refunds are processed back to your original payment method within 3–7 business days.

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Contact

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For privacy questions:
📧  info@addiscater.com
📞 +1 (202) 948-8609